Summary
The customer in the gaming industry in Macau, China, faced challenges such as system decentralization, difficulties in data integration, complex management in warehousing, and inefficient cross-regional document management. Nocoly’s partner, Tech of Tomorrow, has successfully integrated 18 disparate systems using the HAP platform. This integration has facilitated unified data management and has resulted in a reduction of approximately 20% in warehousing costs. Moreover, the document approval process has been optimized, leading to decreased processing times and a significant reduction in error rates. The efficiency of the IT department has improved markedly, while scheduling and payroll management have been automated, culminating in a notable enhancement in overall operational efficiency.
Introduction
The customer in the gaming industry in Macau, China, has established the city’s first themed cultural and entertainment complex, which began operations in 2006. Spanning approximately 133,000 square meters, it beautifully blends Tang Dynasty architectural styles with Western influences. The complex boasts a variety of restaurants, shops, and entertainment venues, making it not only an ideal leisure destination for tourists but also a prime location for diverse events and performances, solidifying its status as one of Macau’s key attractions.
Challenges
Challenge 1: The complexity of the systems and the difficulty in data integration
With 18 independently operating systems, there was a chaotic data management process and ineffective decision support. The existence of information silos made it difficult for the client to conduct comprehensive analyses and cross-system decision-making. As the business expanded, the complexity of systems and data integration issues became stumbling blocks to corporate development. The multitude of systems not only led to high maintenance costs but also posed risks to system security. The drawbacks of isolated data storage manifested in low efficiency in querying and responding to new business demands. Furthermore, the inconsistency in data formats made comprehensive data sharing even more challenging.
Challenge 2: The complexity of the SKU(Stock Keeping Unit) conversion and warehouse management
The customer’s warehouse management system covers multiple businesses such as hotels, restaurants, and casinos, with a wide variety of SKUs and complex unit conversions. The use of different units for inbound and outbound operations increases the difficulty of converting SKUs into inventory and unifying the cost of financial outbound operations. This complexity not only affects the efficiency of warehouse management, but may also lead to inaccurate cost calculations, affecting the profitability and market competitiveness of enterprises.
Challenge 3: Difficulties in cross regional document management and process approval
Operating across different regions requires handling diverse legal documents, posing challenges for corporate decision-making. The inconsistency in document management across regions increased communication costs for employees and reduced work efficiency. Errors in document handling could result in serious legal risks, making it urgent for the enterprise to improve processes in this area.
Solutions
In response to the challenges, Nocoly’s partner Tech of Tomorrow utilized the HAP platform to provide the customer with comprehensive and efficient solutions, helping customers achieve business process optimization and digital transformation.
System integration and data integration
Nocory HAP has successfully integrated the customer’s original 18 systems into 6 applications and 18 modules through its powerful system integration capabilities, achieving centralized management and unified analysis of data. This integration process not only reduces data exchange barriers between systems, but also improves data query and analysis efficiency by more than 30%. The platform supports the conversion and standardization of up to hundreds of data formats, ensuring seamless integration and sharing of data between different systems. Through the HAP platform, customers can view and analyze over a million pieces of business data in real-time, quickly respond to market changes and business needs, and significantly improve the accuracy and timeliness of decision support.
Warehouse management and intelligent SKU conversion
In response to the issue of a wide variety of SKUs and complex unit conversions in customer warehouse management, Nocory HAP provides an intelligent warehouse management system. The system supports refined management of over thousands of SKUs and can be flexibly configured based on the attributes and characteristics of different products. At the same time, the platform also has intelligent conversion function, which can automatically convert to eight decimal places based on different units of inbound and outbound, ensuring the accuracy of SKU inventory quantity and the uniformity of financial outbound costs. According to partner statistics, after using the HAP platform, customers’ warehouse management efficiency increased by 40% and costs decreased by 20%.
Cross regional document management and process approval optimization
In terms of multiple regional government documents, Nocory HAP provides a comprehensive solution for document management and process approval. The platform supports uploading, downloading, and previewing up to dozens of file formats, and can be flexibly configured according to the file formats and approval processes in different regions. Through the HAP platform, customers can achieve online file approval, signing, and archiving, increasing work efficiency by over 50%. At the same time, the platform also supports cross regional collaborative office and real-time communication, enhancing the information sharing and collaboration capabilities within the enterprise. According to statistics, after using the HAP platform, customers have reduced their file processing time by 30% and error rates by 40%.
